Privacy Policy

Veillume ("we") operates https://lumi-re-skin.sitegrid.cc. This policy explains what we collect and how we use it.

What we collect

When you place an order we collect your name, email, phone number, and shipping address. Payment details are processed entirely by Stripe; we never see or store your card number. We also use an anonymous session cookie to keep your cart working.

How we use it

Your information is used to process and deliver your order, send you order and shipping confirmation emails, respond to support requests, and meet legal obligations. We share it only with the service providers needed to do that: Stripe (payments), our fulfillment and shipping partners (delivery), and our email provider (order notifications). We do not sell your personal information.

Retention

Order records are kept as long as required for accounting, tax, and dispute-handling purposes.

Your rights

You can request a copy of the personal data we hold about you, or ask us to correct or delete it, by emailing hello@vaylostudios.com. Depending on where you live (for example under the GDPR or CCPA) you may have additional rights, which we honor.

Contact

Questions about this policy: hello@vaylostudios.com. Veillume is operated by Vaylo Studios LLC.